Refund policy

Return window

We accept return requests within 10 days after delivery for eligible orders shipped to the United States or Canada.

Eligibility

Returned items must be uninstalled and in their original packaging. A receipt or other proof of purchase is required. Every return is inspected when it arrives, and any restocking fee depends on the item's condition (see Restocking fees below).

Discounted, sale and clearance items are eligible for returns under the same 10-day window, conditions and restocking fees as full-price items, unless they fall within a non-returnable category listed below.

How to start a return

Before sending an item back, contact us at Orders@autodealershaven.com or 315-469-8075. If the return is approved, we will provide return authorization and instructions for mailing the package. Items sent without prior approval will not be accepted.

Return shipping

Customers are responsible for return-shipping costs on non-defective returns. If an item arrives defective, damaged, or incorrect, contact us immediately. After we review the issue, we will provide instructions and cover reasonable return-shipping costs for an approved claim.

Restocking fees

Unopened items: full refund, including the original shipping charge, no restocking fee.

Opened or lightly used items: a restocking fee of 20% of the price paid for the item.

Items that show damage or heavy use when we inspect them: a restocking fee of 50% of the price paid for the item.

No restocking fee is charged on items that arrive defective, damaged in shipping, or incorrect.

Exceptions and non-returnable items

We do not accept change-of-mind returns for special-order parts or electrical components. These categories remain eligible for authorized returns or exchanges if they arrive defective, damaged, or incorrect. Installed products and gift cards are non-returnable. If an order arrives damaged or incorrect, contact us immediately before sending anything back. We will review the issue and work with you to resolve it. For shipping damage, we will help with the claim and arrange a replacement or refund. Contact us before ordering if you have questions about whether an item is returnable.

Exchanges

To exchange an eligible item, request a return for the original item. After the return is approved, place a separate order for the replacement item. The returned item follows the restocking fees above.

Refunds

We will notify you after the return is received and inspected. If approved, the refund, minus any restocking fee, will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the refund.